Reporting directly into the customer account manager, the Technical Scrum Master (SM) will be responsible for managing the work load of an application development team. The team is part of a larger team that delivers new features and support on a critical CRM product in the Telecommunications sector. The SM is responsible for communicating with the client and other teams to coordinate and facilitate events to enable their squad to deliver. The team consists of technically strong systems analysts, QA analysts/engineers, JAVA developers and database developers. The SM will be responsible for coordinating activities for the team across the all areas within the project.
This position is based in Cape Town and will be a Hybrid working model.
Responsibilities:
Manage sprint scope and timeline for a development team
Prepare project plans and regularly update project baselines
Monitor and control project execution and schedule variances timeously
Plan Baseline sprint capacity and manage efficient utilization
Work with product owners to maintain the backlog, ensure it is DEEP, meets DoR for Sprint planning and define the scope for sprints
Develop and manage all aspects of project Risk, Issues and Dependencies
Help communicate the Product Owner’s wish list to the project team
Work with RTE to manage delivery
Facilitate scrum events (sprint planning, retrospective meetings, daily stand-ups) and other meetings as required
Facilitate internal communication and effective collaboration
Resolve conflicts and remove obstacles to the team’s progress
Help teams implement changes effectively
Ensure deliverables are up to quality standards at the end of each sprint
Encourage self-organization within the team and empower team members to make important decisions, estimate work done and improve their collaboration on the project
Clearly monitor and report to Customer’s senior management and internal management on progress with respect to effort, cost and duration and key milestones
Experience:
5+ years’ experience in an Agile environment as a Scrum Master with previous Project Management experience
4+ years’ experience working in software development environment
Experience working for a software vendor – preferable
Competencies required:
Understanding of complex technical environments
Good customer management skills
Strong communication skills
Technical skills required:
Jira
MS Project
Excel
Education and certification requirements:
Scrum Certified (SAFe)
Relevant degree – preferably in Information Technology
PMP certification – advantageous
Education
National Diploma: Information Technology (Required)
